When there is an economic downturn, business activities tend to slow down as companies look to reduce costs. People are the largest part and most expensive resource in any organization. For call centers, some experts estimate that service reps and supervisors account for up to 75% of a center’s expenses.

But with fewer employees, providing customer service during an economic downturn can be a challenge.

To maintain the same level of service your business has always provided without adding people, take advantage of technology and applications:

Interactive Voice Response
Home agents
Speech recognition
Call center reporting

Absolute Telecommunication & Technology Solutions will assist you incoporate your telecommunication tool in to your business growth strategy, call us for an apointment to experience Avaya Inteligent Communication Solution.

Mpho Mampuru

Managing Director

011 262 2474