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AIR TRAVEL: SAA Voted Best Airline Africa 8 Years Running


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South African Airways (SAA) has, for the 8th consecutive year, been voted the Best Airline in Africa. The South African national carrier has also been named winner of the category Staff Service Excellence Africa in the Skytrax World Airline Awards™.

The awards were presented on the 20th of May 2010 at the 11th Aircraft Interiors Expo in Hamburg, Germany. Some 40 different airlines from around the world gathered to receive their accolades, which were handed out by Mr Edward Plaisted, Chairman of Skytrax.

Mr. Michael Bentele, SAA Head of Europe received the two awards on behalf of the South African national carrier. “SAA is very proud to be the winner of the two prestigious awards. We want to express our appreciation to our customers who have consistently voted SAA the best in Africa,” said Bentele.

Award winners are selected by the airline industry's most important audience – its customers.

“Winning in this year’s World Airline Awards™, which have gained worldwide esteem and respect, will always have a special place at SAA. The two prestigious awards were announced 21 days before the 2010 FIFA World Cup™. They come at a time when SAA has confirmed its readiness for the greatest sporting event on the planet and the largest ever to be held on the African continent. Thousands of SAA customers can look forward to travelling onboard Africa’s most awarded airline,” said Mr. Fani Zulu, SAA Head of Group Corporate Affairs.

About the World Airline (Skytrax) Awards

The World Airline Awards™ are based on results from 17.94 million questionnaires completed by 100 different nationalities of airline passengers between July 2009 and April 2010, involving more than 200 airlines worldwide.

The survey measures over 35 different aspects of passenger satisfaction for each airline's product and service standards - evaluating the 'typical' travel experience across both Airport and Onboard environments. Operating since 1999, the survey is held in highest esteem for its clarity of process and rigorously applied rules of complete independence.

The awards are recognised around the world, renowned for being the only truly global, independent passenger survey of airline standards. The survey does not receive any outside or third-party sponsorship. The World Airline Awards™ celebrate their 11th anniversary in 2010, with representatives from airlines across the globe attending the Awards ceremony in Hamburg on 20th May 2010.

Past SAA World Airline (Skytrax) Awards

Over the years SAA has received several awards, making the South African national carrier the most awarded airline in Africa. Some of the past Skytrax awards include:

• Best Airline in Africa (8 consecutive years including 2010)
• 2009 SAA was ranked as being amongst the world’s top 15 international airlines for both its Business and Economy Class products and service
• 2009 SAA moved up two spots for its Business Class product as number 11 in the top 15
• SAA rated number 14 in economy class, again mostly topped by the Asian/Middle East carriers. Our economy class seat is now ranked number two in the world.
• 2008 SAA was awarded for the Best Airline in Africa and Best Cabin Crew in Africa

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