IT and Telecoms: Realising the Benefits Of Shared Resources
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“Compelling reasons exist to engage with an experienced partner for hosting and networking operations, Application Managed Services (AMS), and Technical Managed Services (TMS). EOH differentiates itself by offering Managed Services ranging from the physical environment - the ‘plumbing’ as we call it - right through to the ERP system that drives the customer’s business.”
The benefits of a Managed Services option quickly become self evident, allowing the customer and service provider to each concentrate on their core area of expertise. While the customer focuses on the business, the partner exploits critical mass/economies of scale in the managed services environment and shares these benefits with the customer, creating a win-win relationship.
“Shared resources, including human, technical, and processes can be honed to create more efficient output than dedicated resources. For example, if a 24x7 monitoring and management solution is required, the cost of resources required for one customer can create a barrier to entry, but the scalability of those resources, both human and machine, can easily accommodate multiple customers with limited further investment. The management function, and the cost thereof, is therefore output-based more than human/machine-hours based. The customer pays for what effort fits the requirement, not the entire overhead.”
Jones adds that the same principle applies to processing resources; the virtualisation of systems with flexible resource allocation, and syndicated services such as storage, backups and recoveries. And, the Managed Services model eases migration to new platforms in the event of upgrades or even for business continuity/disaster recovery purposes.
“With all resources housed in a world-class data centre, the benefits of risk reduction, cost reduction and critical mass yields are an irresistible value proposition to any business.”
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