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Business: Spescom Becomes Patron Of CGF Research Institute

 





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Says Jene Palmer, CEO of Spescom Limited: "Communication is a critical component of business. Daily interactions with staff, customers, suppliers and partners are essential to the operations, administration and management of an organisation. However, new technologies and interaction methodologies are exposing the enterprise to ever increasing risks. A greater reliance on voice interactions has become manifest; enhancing the quality of these interactions and mitigating the risks they introduce, as well as optimising their value to the business - these issues have become a fundamental requirement."

Spescom's comprehensive portfolio of communications solutions are designed to assist network operators, contact centres, enterprises and broadcasters to enhance service, mitigate risk, improve management, optimise architecture and realise performance gains. These capabilities are housed in its five business divisions: Spescom DataFusion, Spescom Media IT, Spescom Telecommunication, Spescom DataVoice and Spescom Mobile Solutions.


Among the most important features of these products and solutions are their ability to assist organisations to address associated value processes within the business, such as performance management, workforce optimisation, quality assurance, risk mitigation and adherence to legislative requirements, all of which influence the capabilities of the company to ensure good corporate governance.

The proprietary solutions developed by Spescom DataVoice are a prime example of this. Its enterprise Libra and Nexus solutions record, manage, re-create
and analyse voice and screen transactions, while its Libra Mobile and ReMo solutions enable the recording and management of mobile conversations,
respectively.

Says Palmer, "The repercussions of failure to attend to good governance requirements in business has become apparent globally, and for organisations that must operate in an increasingly globalised business environment, meeting international standards, requirements and recommendations are important to ensure business confidence."

Continues Terry Booysen, CEO of CGF Research Institute (Pty) Ltd, "The South African government has also recognised the need to implement consumer and
business safeguards. This has resulted in the emergence of new legislation around certain transactions and customer interactions, such as financial and insurance transactions, many of which are now primarily voice-based. In addition, various recognised industry and business authorities have over the last decade expanded the definition of good governance, placing ever more responsibility on business to ensure greater accountability to shareholders by incorporating fair and defensible business practices and processes, "

Adds Palmer, "To remain not only relevant, but indeed competitive, Spescom's value proposition to clients must be backed by trusted products and solutions which are underpinned and tested upon sound governance practices. Through our patronage and partnership with CGF, Spescom is in a position to ensure our products -- including our methodologies, solution definitions,
implementation and commissioning -- are firmly rooted in sound governance principles and practices."


Booysen says, "Spescom's mobile products such as Libra Mobile and ReMo can be used to mitigate certain risks when applied correctly within organisations that have deployed these solutions. Furthermore, it is
important for companies to be able to record and store critical information and other records which could withstand the test of scrutiny and reliance should such information be required at a later stage for evidential
purposes."

Booysen says, "Spescom's mobile products such as Libra Mobile and ReMo can be used to mitigate certain risks when applied correctly within organisations that have deployed these solutions. Furthermore, it is
important for companies to be able to record and store critical information and other records which could withstand the test of scrutiny and reliance
should such information be required at a later stage for evidential purposes."


"From 2010, all business entities will need to formally factor various aspects of governance, risk and compliance within their business structures and operations in order to comply with the new laws, notably King III and the new Companies Act 2008. Many companies are generally not prepared for the new legislative requirements. Our insight into this arena and knowledge will assist Spescom to suitably enable features within its products and services that will allow Spescom's clients to become more compliant, while
strengthening the competitive positioning of Spescom's products in local and international markets."


 
 
 
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