IT and Telecoms: Neotel Offers SA No Hidden Communication Costs
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In a drive to ensure cost transparency for the recession concerned SA consumer, Neotel has committed to deliver voice and data services with zero hidden costs. This action is in stark contrast to the varied ‘hidden cost’ business model favoured by the incumbent telecoms service provider.
According to Stephen Morony, product manager at Neotel, the local industry and consumers are desirous and hungry for a service provider who delivers an efficient and cost transparent, up front communication service from A to Z.
“We know how many cash strapped South Africans there are out there and we are committed to ensuring they have access to hassle free and affordable voice and data communications without having to contend with hidden costs that only appear after implementation has taken place” says Morony. “Cost transparency is vital and needs to become a standard service offering to South African consumers.”
“We are transparent about the cost of our service offerings at the very beginning, so there are no misunderstandings or ‘head scratching’ bills to be paid at the end of the month. We will not charge you hidden implementation costs because we are eager to retain your business and grow our consumer base,” he explains.
“These challenging economic times mean consumers are budgeting exactly how much they can afford to spend, they don’t need the added hassle and expense of hidden costs. We are committed to offering the local consumer a pain free and affordable service with no hidden costs or contractual tie-ins” he says.
Morony believes, contractual tie-ins hamper consumers from migrating to the most affordable and efficient service provider and should become a stricture of the past if service providers are confident enough of the quality of their service offerings
“The reality is that consumers should want to stay with their communication service provider and not be tied to and prevented from migrating to market alternatives by expensive and absurd contractual tie -ins that offer them little benefit or competitive leverage.”
“We are delighted to offer local consumers an already launched and efficient Neotel service that has zero installation or delivery fees, right to your home and with no hidden costs,” he says.
Industry observers say South Africans are keen for more choice in all local industry sectors and in the telecoms service provider space in particular.
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